Refund and Returns Policy
Effective Date: February 20, 2025
At UPTOPIX, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return and refund process. Please take a moment to read our Refund and Returns Policy below.
Return Policy
- Eligibility for Returns: We accept returns for most items within 30 days from the date of delivery. Items must be in their original condition, unworn, unwashed, and with all original tags still attached.
- Non-Returnable Items: Certain items, such as clearance or final sale products, may not be eligible for return. Please check the product description before purchasing.
- How to Return: To return an item, please contact us at contact@uptopix.xyz to initiate the return process. We will provide you with a return authorization and instructions on how to send the item back to us. You are responsible for return shipping costs unless the return is due to an error on our part.
Refund Policy
- Refund Process: Once we receive your returned item and inspect its condition, we will process your refund. The refund will be issued to the original payment method used during the purchase.
- Refund Timing: Please allow up to 10 business days for your refund to be processed and reflected in your account. Depending on your payment provider, the time it takes for the refund to appear may vary.
- Partial Refunds: If the returned item is not in its original condition or is missing tags, we may issue a partial refund, or the item may be returned to you.
Exchanges
If you wish to exchange an item for a different size or color, we recommend returning the original item for a refund and placing a new order. Please reach out to our customer service team at contact@uptopix.xyz for assistance.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange a return and provide a full refund or a replacement item at no additional cost to you.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact our customer support team at:
UPTOPIX
4401 Smith Road, Douglasville, Georgia, United States
Phone: 770-920-1485
Email: contact@uptopix.xyz
We appreciate your business and strive to provide excellent products and customer service. Thank you for shopping with UPTOPIX!